RETURN POLICY

We will accept any item back within 60 days of purchase as long as the following conditions are met:

-The item must be in original, unused condition and must be returned in the original packaging.

-We are unable to accept any item that has been installed and/or damaged.

-We cannot accept return items that are not in the original packaging.

These are constraints set by product manufacturers and we have to honor their policies on returns. Items returned in poor condition or having parts missing will not be credited.

Unless our company or the listing is in error, the customer is responsible for paying return shipping costs. In the event of a fitment issue we will require a VIN # for vehicle confirmation and the part number you have received to process your return.

• FOR RETURNS: The customer is responsible for the return shipping and a 20% restocking fee applies to select items on returned without an exchange.

• FOR EXCHANGES: The customer is responsible for the return shipping. The shipping on your replacement item will be free of charge as a convenience to you. No restock fee will be applied for any item with an exchange.

We give you the option to either return for a refund or simply return for an exchange, it is completely up to you.

The customer must obtain a Return Merchandise Authorization (RMA) Number from us. You must contact us and obtain an RMA Number prior to returning any products. The item/items must be fully insured when returning. The customer is responsible for providing shipping insurance that covers the full price of any item being returned. Be sure the outside of the box has the RMA# clearly posted.

WARRANTY RETURNS When the product is received and it is determined that there is a fitment problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be returned at no charge to the customer and exchanged for a new non-defective item at no additional cost.

PACKAGING DAMAGE Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at customerservice@backcountrytruck.com
or call 251-656-5905 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.

If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt “Subject to Concealed Damage”.

CONCEALED DAMAGE Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible, digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at customerservice@overstockaccessories.com or call 251-656-5905 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.